Terms & Conditions
Effective Date: June 14, 2025
Welcome to Now & Zen Holistic Healing. By booking a session, purchasing a service package, or participating in an event, you agree to the following terms and conditions. These policies are designed to ensure clarity, mutual respect, and a safe container for your healing journey.
1. Scope of Services
Now & Zen Holistic Healing offers holistic, non-clinical services including Reiki energy healing, transformational coaching, intuitive card readings, aromatherapy, sound therapy, and community-based events. These offerings are intended for personal growth, wellness, and spiritual development.
Clinical Mental Health Therapy is offered separately through Robin Sparks & Associates in Niles, MI under the license and supervision requirements applicable to LLPCs. These services are governed by separate legal and privacy agreements.
2. Booking & Payment
Sessions must be booked in advance through the online scheduling system or by direct communication. Full payment is due at the time of service or in accordance with any pre-agreed package arrangements.
Payment may be made through Calendly (via Stripe), Square Invoice, or Venmo (for select add-on services and merchandise purchased in-person only).
Processing Fees:
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Stripe & Venmo payments include a flat $3.50 processing fee
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Square Invoices include a processing fee of 3.3% + $0.30, which will be added to the total cost of your selected service or package
These fees help cover third-party transaction costs and ensure seamless, secure payment processing.
3. Cancellation & No-Show Policy
A minimum of 24 hours notice is required to cancel or reschedule any appointment. Late cancellations and no-shows will result in a forfeited session and/or a full session charge.
For package holders, a missed session or last-minute cancellation (<24 hours notice) will result in the deduction of session time from your balance, as a late fee.
4. Package Terms & Expiration
Monthly subscription packages begin on the same numerical date each month. They must be used within the designated monthly time frame. Unused minutes may roll over for up to 60 days. After that period, they will be forfeited.
Open-ended packages are valid for 12 months from the date of purchase. After this time, any unused sessions or minutes will be forfeited.
All packages are non-refundable. You may share a service package with up to ONE additional person. I cannot split the cost of a package between two people, so you will be responsible for purchasing the service package.
5. Gift Certificates
Digital gift certificates are available for a dollar amount, a specific service, or a custom service combination. Gift certificates are non-refundable and must be used within 12 months of the purchase date unless otherwise stated.
6. Add-On Services
Add-on services such as Aromatherapy, CymaTones Sound Therapy, and Mini Intuitive Card Readings may be booked alongside eligible services only.
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CymaTones is available exclusively as part of Reiki sessions. Up to TWO CymaTones “sessions” can be added to a 60 min Reiki session. Each “session” is $15 for 1-3 focus frequencies.
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Mini Card Readings must be scheduled directly before or after a full session (or requested same-day if time allows). You may only book one Mini Card Reading per full session scheduled. Each Reading is $15 for 15 min.
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Aromatherapy can be added onto any full session. For essential oils to be used topically or diffused during your session, you may purchase up to TWO Aromatherapy “sessions” for each 60 min service schedule. If you choose to purchase a pre-made essential oil blend, these cost $15 each. If you’d like to order a personalized essential oil blend for $18, please allow 5-10 business days for this to be made (to account for purchasing ingredients, should this be necessary). Your personalized roller blend can be picked up locally (shipping is not currently available).
Add-ons must be paid for at the time of booking or immediately after the session via cash or Venmo.
7. Client Responsibility & Disclaimer
Holistic healing services are not a substitute for licensed medical or psychiatric care. By booking a session, you affirm that you are responsible for your own health and well-being and will consult a medical provider for any physical or mental health concerns.
You agree to participate willingly and understand that results are not guaranteed. Your experience may vary based on your individual readiness, openness, and commitment to the process.
8. Confidentiality
All personal information shared during holistic sessions is kept private and confidential, in alignment with ethical and professional standards.
For clinical mental health services, HIPAA-compliant confidentiality agreements and privacy policies are provided through Robin Sparks & Associates. Please refer to their documents for more details.
9. Right to Refuse Service
Now & Zen Holistic Healing reserves the right to refuse service to any individual who displays aggressive, disrespectful, or inappropriate behavior, or whose energy is not aligned with the safe and sacred container of the space.
10. Agreement
By engaging in services with Now & Zen Holistic Healing, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. You also acknowledge that you are participating voluntarily and take full responsibility for your experience.
11. Photo, Video & Testimonial Permissions
During community events, photos and/or short video recordings may occasionally be taken to capture the energy, connection, and healing shared within the space. These images and clips may be used solely on the Events page of this website and/or the Now & Zen Holistic Healing Facebook page for event marketing purposes only.
If you prefer not to have your photo or your child’s photo used for these purposes, please email your request to nowandzenholistichealing@gmail.com. I will be happy to honor your request — no questions asked.
Clients’ personal details will never be shared publicly without written consent. Any testimonials or quotes used for promotional purposes will include only your first name and last initial unless otherwise discussed in writing. If I happen to be friends with you on Facebook, I will also tag you in marketing and community visibility posts, unless otherwise discussed in writing.